TERMS & CONDITIONS

C-garUK Ltd
Registered in England & Wales (Company No: 16883186)
Registered Office: CF32 9LA
Website: C-gar.uk
Effective Date: 01/12/2025

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1. Age Restriction – 18+ Only

It is illegal to sell tobacco products to persons under 18 in the United Kingdom.

By placing an order, you confirm that:

• You are at least 18 years old
• The recipient of the goods is at least 18 years old

We operate electronic age verification checks and reserve the right to:

• Request photographic identification
• Delay dispatch pending verification
• Cancel orders where age cannot be verified

Deliveries sent via Royal Mail or Parcelforce may require age verification on delivery. Failure to successfully complete age verification may result in the parcel being returned and fees deducted (see Section 8).

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2. Regulatory Compliance

All tobacco products are supplied by C-garUK Ltd are sold in accordance with applicable UK tobacco legislation, including the Tobacco and Related Products Regulations 2016 (as amended), and any other relevant statutory requirements pin force at the time of sale.

Nothing in these Terms and Conditions excludes, restricts or otherwise affects your statutory consumer rights under applicable UK legislation, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Digital Markets, Competition and Consumers Act 2024, each as amended where applicable.

Products are sold for personal consumption only and not for resale.

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3. Order Acceptance & Contract Formation

• An order confirmation email acknowledges receipt only.
• A legally binding contract is formed only when goods are dispatched.
• We reserve the right to cancel orders before dispatch for legitimate reasons including stock errors, pricing errors, regulatory concerns, or suspected fraud.
• Stock available can be dispatched for delivery within 3-5 days.
• Stock on back order can be ready for dispatch to customers from 7-28 days from placing an order

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4. Pricing & Payment

• All prices include VAT where applicable.
• Payment must be received in cleared funds before dispatch.
• We reserve the right to amend pricing at any time prior to dispatch.
• Due to frequent fluctuations in taxes and duties for importation, prices are not guaranteed and additional charges may be levied as and when required.

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5. Delivery (UK Mainland Only)

We ship to UK mainland addresses only unless agreed otherwise in writing.

Orders are dispatched via Royal Mail. Courier delivery may be offered in exceptional circumstances.

Delivery timeframes are estimates and are not guaranteed.

Under the Consumer Rights Act 2015, goods remain our responsibility until delivered to the address provided.

If you provide:

• “Safe place” instructions
• Authority to leave
• Delivery redirection

delivery will be deemed complete once the parcel is left in accordance with those instructions.

We are not responsible for delays caused by:

• Courier operational issues
• Severe weather
• Industrial action
• Events outside our reasonable control

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6. Year-Round Shipping & Temperature Disclaimer

We ship year-round, including during winter and summer temperature extremes.

Cigars are natural products and may be affected by cold or heat during transit.

We take reasonable steps to protect goods, including appropriate packaging. However:

• Minor wrapper cracking due to temporary cold shock
• Slight dryness that resolves after proper re-humidification
• Natural plume or oil spotting

do not automatically constitute defects.

Once delivered, responsibility for proper storage passes to the customer.

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7. Damaged Goods in Transit (Royal Mail / Parcelforce Claims Alignment)

Because courier claims require prompt evidence, strict reporting timelines apply.

7.1 Reporting Deadline

You must notify us within 48 hours of confirmed delivery.

Claims submitted after 48 hours may be rejected where this prevents us from pursuing a courier claim.

7.2 Required Evidence

Email sales@c-gar.uk with:

• Order number
• Clear photographs of:
  • Outer box (showing condition upon arrival)
  • Internal packaging
  • Shipping label
  • Damaged items (clear close-ups)
• Description of damage

Do not dispose of packaging until the claim is resolved.

7.3 Resolution

If damage is verified as occurring in transit, we may at our discretion:

• Replace affected items
• Offer store credit
• Issue a refund

We may require return of goods before resolution.

We are not responsible for:

• Damage occurring after delivery
• Packages left outside for prolonged periods
• Improper storage after receipt

Your statutory rights remain unaffected.

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8. Failed Delivery / Returned Parcels

If a parcel is returned due to:

• Failed age verification
• No one available to accept delivery
• Incorrect address provided by the customer
• Refusal of delivery

We reserve the right to deduct:

• Original outbound postage
• Return postage charged by Royal Mail or Parcelforce
• Payment processing fees

from any refund issued.

If returned goods are deemed unsellable due to environmental exposure or compromised condition, we reserve the right to refuse refund.

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9. 14-Day Consumer Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel your order within 14 days of receiving goods.

However:

9.1 Sealed Tobacco Exception

The right to cancel is lost if sealed tobacco products are opened or unsealed due to health protection and hygiene reasons.

9.2 Return Conditions

To cancel:

• Notify us in writing within 14 days of delivery
• Return goods within 14 days of cancellation
• Goods must remain sealed, unopened, and unused

You are responsible for return postage.

We may reduce the refund if goods show handling beyond what is necessary to inspect them.

Refunds are processed within 14 days of receiving returned goods.

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10. Faulty Goods

Under the Consumer Rights Act 2015:

• Within 30 days of delivery, you may reject faulty goods for a full refund.
• After 30 days, we may offer repair or replacement in the first instance.

All alleged faults are subject to inspection.

Natural variation in handmade cigars does not automatically constitute fault.

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11. Storage Responsibility

Cigars should be stored at appropriate humidity levels (typically 62–72% RH).

We are not responsible for deterioration once:

• Delivered
• Left in direct sunlight
• Stored outside a humidor
• Exposed to extreme temperatures after delivery

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12. Fraud & Chargebacks

We actively monitor for fraudulent activity.

In the event of unjustified chargebacks, we may submit:

• Proof of delivery
• Age verification confirmation
• Order and dispatch records

to payment processors and pursue recovery where appropriate.

Accounts may be permanently restricted.

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13. Limitation of Liability

Nothing in these Terms limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any rights under UK consumer law

Subject to this, our liability shall not exceed the total order value.

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14. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

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15. Contact Information

C-garUK Ltd
River Row House, Bryn Road, Bridgend, CF32 9LA
sales@c-gar.uk
Company No: 16883186